BHMI Media Coverage: Back-Office Integration & Modernization Insights

The payments industry is evolving faster than ever — and modernization can’t stop at the front end. Financial institutions need unified, intelligent back-office systems that deliver real-time visibility, automation, and control across all payment types. We’re proud that Banking CIO Outlook has featured BHMI for our leadership

In today’s high-speed payments environment, “audit-ready” isn’t optional—it’s a competitive advantage. From reconciliation and settlement to dispute management, every part of the payments back office is under increasing scrutiny. Fragmented data, manual processes, and unclear audit trails

Real-time payments and digital wallets may grab headlines, but the real transformation lies behind the scenes—in the payments back office. The Green Sheet recently published an article by the CTO of BHMI, Michael

In a recent PaymentsNEXT article, Kate Knudsen, Senior Program Director at BHMI, explores one of the most overlooked areas of payment operations – the payments back office. This article breaks

In a thoughtful piece for PaymentsNEXT, Kate Knudsen, Senior Program Director at BHMI, breaks down the pros and cons of the three common modernization paths for the payments back office: Build, Buy,

As payment volumes and the adoption of instant payments grow, the traditional, batch-based reconciliation processes are no longer enough.  In his latest article for BAI Banking Strategies by ProSight Financial Association, Michael Meeks, CTO

In a recent article in The Green Sheet, Cheryl Fitzgarrald of BHMI outlines the growing need for payment processors to bridge the gap between legacy batch systems and emerging real-time payments. With instant

In a recent article in BAI Banking Strategies by ProSight Financial Association, Casey Scheer of BHMI dives into why the payments back office is the hidden powerhouse behind financial innovation, and why modernizing back-office infrastructures is no longer optional.

For decades, batch settlement has been the backbone of card-based transactions. However, with the evolution of faster payments, traditional settlement cycles of one to three business days are being replaced

As 2025 begins, many financial services companies are making the modernization of the payments back-office a top priority because it is the operational heart of payments processing. In a recent article

Financial services companies such as payment service providers, payment networks, and banks often struggle to remain agile and competitive in this rapidly changing world of payments. And as the number of

For decades, many banks, merchant acquirers, and payment processors have tried to keep pace with the rapid changes in the payments industry by adding point solutions and patches to their

Batch processing methods have been used for card-based transactions for decades. However, as the adoption of real-time payment methods continues to grow, financial services companies must support both batch and

In today’s rapidly evolving payments landscape, data is one of the most valuable resources for any company that processes payments, including card issuers and merchant acquirers. Although companies processing payments

As the payment space changes rapidly, banks, merchants, and processors are updating front-end platforms to meet the growing demand for new, fast payment methods. However, many still struggle to keep

In the ever-evolving payments processing landscape, there are two prominent message formats: ISO 8583 and ISO 20022. ISO 8583 is specifically for card-based transactions, and ISO 20022 covers all transactions including

Legacy back-office payment systems have served banks and payment processors well for decades, but it’s clear they can no longer keep pace with new technologies. As the payments industry moves

Check out this article in PaymentsNEXT from BHMI CTO, Michael Meeks, about maximizing agility and automation with rules-based payment processing software. In this article, Michael explains how legacy payment processing

Chargebacks are a significant and growing challenge in the payments industry. In fact, a recent study showed that merchants paid more than $100 billion in chargebacks in 2023. The rapid

While countries in Europe and Asia have moved forward in the adoption of real-time payment systems, the United States still primarily relies on cards and the ACH.  However, that trend

Software patches and updates won’t cut it in an increasingly competitive payments industry. While some payment processors, banks, and financial services companies try to hang on to their legacy systems,

The payments industry is experiencing rapid adoption of real-time payments because faster payments offer many benefits across the entire economy, including instant settlement, greater transparency, and improved liquidity management.  To support instant

As unemployment nears historical lows banks, payments processors, and financial services companies face challenges to find and retain high-quality talent. One of the important areas to consider is ensuring employees

Disputes and chargebacks have long been a challenge for credit card issuers and merchant acquirers, leading to billions of dollars in annual losses. Yet as more of the economy adopts

Interest in real-time payments is growing as consumers and businesses seek faster, more efficient, and more cost-effective methods to transact and move money.  While real-time payments offer retailers faster processing

“Efficient and scalable payment operations play a critical role in the success of financial services companies that process payments. However, with the growing demand for faster payments, financial services companies

Real-time payment adoption will grow rapidly in the coming years, and pressure is mounting for financial services companies to update their infrastructure to support it. However, many companies still lack

Profitable and effective businesses require seamless, organized, and efficient payment operations. However, the current panorama of most back-office operations reveals a concerning trend.  Instead of employing the latest software that’s

As we head into 2023, there is speculation on how the FedNow launch will ultimately unfold and impact the faster payments landscape. For payments organizations and financial institutions (FIs) that

Today’s payments companies need solutions for the back-office without costly software upgrades. Jack Baldwin speaks to this solution in The Green Sheet, covering agile software design. He touches on how

Paytech is booming but while some of the industry’s biggest trends and services get overhyped, others get overlooked. Our own Casey Scheer weighs in with The Fintech Times on why

BHMI Chairman and CEO Jack Baldwin recently shared his insights with The Green Sheet as he and other payments experts, designers, and architects of next-generation payment technologies weighed in on

Fintech Futures recently spoke with BHMI and Payshop about how they achieved a successful and timely implementation of Concourse – a unified payments back office solution for Payshop.   Check out

Check out BHMI’s company profile titled “Modernize back-office with superior enterprise applications” in the latest issue of The Green Sheet. Our own Casey Scheer shares some of the company’s background

From Fintech Futures: “By working together, BHMI and Payshop achieved a successful and timely implementation to deliver Concourse – a unified payments back office solution for Payshop. Payshop, a subsidiary of Banco CTT and part

ISO 20022’s data-rich format can offer many benefits for banks and credit unions when it comes to payments, but its main impact will be felt as these companies adopt real-time

With 2022 well underway, it’s essential for financial institutions to focus on key areas like payments to build a more resilient future. BHMI’s Casey Scheer shared her insights on the

BHMI Chair and CEO Dr. Jack Baldwin shares his insights with Bank Automation News regarding the ongoing push for financial institutions to adopt the ISO 20022 standard, and the challenges

The upcoming real-time payment service FedNow takes another step towards reality with announced preliminary pricing. But will financial institutions line-up to join over direct competitor RTP? “Right now, RTP has

Real-time payments adoption is growing, and so too are the number of disputes. BHMI’s Dr. Jack Baldwin shares his insights with CU Management magazine on why creating better real-time payments

Check out this recent article at The Green Sheet where BHMI’s CEO, Jack Baldiwn, shares insights on the most pronounced movement in payments processing today – the adoption of faster

Today’s back offices are often overlooked though they do the heavy lifting for payments processing. Is yours ready for what comes next? In this article in The Green Sheet, BHMI’s

In her latest article at Financial IT, BHMI Senior Project Manager Cheryl Fitzgarrald offers insights on the growing demands, adoption, and challenges of creating better dispute processing management for real-time

As real-time payments adoption grows, so too does the number of disputes and the need for better dispute processing. But how do we, as an industry, create a better process

As the popularity of peer-to-peer payments has continued to grow, so too has the complexity of its dispute resolution. BHMI’s Jack Baldwin breaks down some of the challenges of P2P

Many financial institutions and fintechs are spending big to support open banking migration, but how will this affect the payments landscape? BHMI’s Jack Baldwin and other payments experts discuss this

BHMI’s CEO Jack Baldwin, along with other payment experts, recently spoke with The Green Sheet’s Patti Murphy about the growing reality of real-time payments. They shared insights on the current

In Transaction Directory’s Predictions 2021 series, BHMI’s Jack Baldwin looks at some of the trends that will drive digital and faster payments this year.  He also discusses how payments modernization is ultimately

Check out the 2021 Bankers as Buyers Report from William Mills Agency, featuring BHMI Chair/CEO Jack Baldwin as he weighs in on the challenges of faster payments adoption and how

Digital Transactions recent article “Prime Time for Real Time” surveys 3 elements of the real-time payments universe and BHMI’s Chairman, Jack Baldwin, comments on FedNow’s progress. 

After winning “Best Real-Time Payments Solution” at this year’s PayTech Awards, BHMI Chairman and CEO Jack Baldwin sat down with FinTech Futures to discuss the challenges companies are facing with back office

The market needs and expectations for real-time payments continues to grow, brought into stark focus by the COVID-19 pandemic. The accelerated shift to digital and remote payments, as well as

While real-time payments offer many potential advantages for financial institutions, smaller banks and credit unions must weigh the benefits against their own operational needs. BHMI’s Jack Baldwin looks at some

Jack Baldwin, Chairman and CEO at BHMI, was recently interviewed by the The Green Sheet about the Federal Reserve’s FedNow initiative.  The FedNow payments network will be available soon, but will financial institutions,

Even before COVID-19 started to spread, dispute management had become an important aspect of the payments industry. When a consumer contests a transaction, the mechanism for resolving the chargeback can

With many people concerned over the coronavirus and recent social unrest opting to stay at home, merchants could consequently see an increase in online digital payments. BHMI’s CEO Jack Baldwin

Don’t miss the second part of the recent series from PaymentsSource where BHMI Chairman and CEO, Dr. Jack T. Baldwin, and other payments experts, look at how many local businesses

BHMI’s CEO, Dr. Jack Baldwin, recently spoke with PaymentsSource.  He and other payments experts discussed the COVID-19 crisis and what the other side may look like for consumers and small

Fees are the heartbeat of the payments industry.  However, due to the large number of participants, roles, business relationships, rules, regulations, and transaction types, the fee landscape can be incredibly

Coronavirus is directly and indirectly impacting commerce – and thus payments – worldwide, creating economic uncertainty for many. BHMI CEO Jack Baldwin looks at some of the overall deleterious effects

As card transaction volumes continue to rise, so too are the number of disputes and chargebacks.  By 2022, U.S. transaction volumes are predicted to exceed 66 billion and disputes volumes

Faster payments are coming to the US but are we ready? BHMI Chairman Jack Baldwin recently spoke with The Green Sheet’s Patti Murphy where he and other payments experts weighed in on

When it comes to faster payments, the hard truth is that no matter how fast a payment moves through a network, it still has to be processed in the back

As payment technology evolves, one key trend banks need to watch is faster or real-time payment systems. In a recent BAI Banking Strategies article, BHMI Chairman and other payments experts weighed in

BHMI is pleased to announce our membership with the U.S. Faster Payments Council (FPC) and look forward to working with our fellow members to help foster the future of faster

More than ever, it’s important we understand not only where the payments industry is heading, but how it will get there. BHMI President, Lynne J. Baldwin, looks at how the

BHMI pleased to announce Payshop has selected the Concourse Financial Software Suite™ to support the back office processing for all electronic payment transactions going through its network. Portugal-based Payshop serves Europe

In a recent PaymentsSource article, BHMI President Dr. Lynne J. Baldwin shares her insights on the recent and upcoming changes for Visa and Mastercard disputes resolution management.  She covers their impact

Don’t miss our own CEO Jack Baldwin’s latest PaymentSource article.  Dr. Baldwin shares his insights about several of the current real-time initiatives around the globe on why not all real-time