Disputes and chargebacks have long been a challenge for credit card issuers and merchant acquirers, leading to billions of dollars in annual losses. Yet as more of the economy adopts real-time payments, disputes will become even more costly and complex. New POS systems and interfaces enable real-time payments. However, many merchants and providers still operate with legacy back-office infrastructures that can take hours to settle transactions. This gap between payment and settlement leaves them without a true real-time payment system, and it diminishes the customer experience and opens the door to fraud. To prepare for growth in real-time payments, processors need a modern back-office system that can research transactions, manage disputes, and track activities in real-time. Check out this recent article in The Green Sheet by BHMI’s CEO, Jack Baldwin, about the challenges and approaches for modernizing the payments back-office to successfully managing chargebacks and disputes for real-time payments.
Managing Disputes for Real-Time Payments