As the creator of Concourse – Disputes, an end-to-end workflow management system for chargebacks and disputes, BHMI’s President, Lynne Baldwin, was invited to participate on a podcast with Brian Riley, Director of Credit Advisory Services at Mercator Advisory Group.  During this podcast, they discussed how Visa and Mastercard have changed their payments dispute processes and what you need to know.  We invite you to check out this recent article and podcast.