In this episode of Pioneers in Payments, Donna Blum sits down with Alex Borthwick, a proven leader in Product Management and Software across the financial services landscape. As VP of Software Product Management at NCR Atleos, Alex shares his expertise and insights on driving transformation within the payments space.
Tune in as Alex discusses how putting customers first, combined with a strong organizational strategy, leads to success for all stakeholders. Learn how he’s leveraged his extensive experience in ATM & self-serve technologies, digital banking, software development, and strategic transformation to deliver meaningful results for customers and organizations alike.
Whether you’re passionate about financial services innovation, product development, or leadership in large-scale IT programs, this conversation offers valuable takeaways for professionals at all levels.
🔑 Key Topics Covered:
- The future of self-service banking & ATM innovations
- Leading transformation across global financial services
- Product management strategies for scalable success
- Balancing customer-first focus with organizational delivery
- Lessons in leadership, operations, and large-scale IT program management
Connect with Alex on LinkedIn at: / alex-borthwick-829549
About NCR Atleos: NCR Atleos expands self-service financial access. Their innovative solutions enable financial institutions and retailers to shift more transactions to self-service and leverage NCR Atleos’ independent ATM network—the largest in the world. Their expertise, operational scale, and always-on services ensure you have everything you need for a comprehensive self-service channel. Learn more at: https://www.ncratleos.com/
About BHMI: BHMI is a highly regarded provider of software solutions that are designed to cater to the back office processing of electronic payment transactions. The company is renowned for its flagship product, the Concourse Financial Software Suite®, which is a dynamic and flexible software solution that supports all types of electronic payments, including debit, credit, ATM, POS, mobile, P2P, and real-time payments. The software suite is a modular, multi-tenant system that performs back-office processing functions, such as dispute workflow management, fee processing, reconciliation, and settlement. Concourse’s continuous processing architecture and powerful rules engine make it the ideal choice for companies looking to modernize and monetize their back-office payment operations. To learn more about BHMI and its innovative suite of products, please visit https://bhmi.com/.
