Pioneers In Payments is a video series produced by BHMI that seeks to provide payments professionals with valuable insights and advice via recorded interviews with payments industry experts. In this episode, meet Gail Hillebrand, Consumer Policy Advocate and Chair of the US Faster Payments Council Financial Inclusion Work Group. The work group asks the question, “What’s it going to take to serve the lower asset customer better?” The group examines the current state of issues, concerns, and needs of unbanked and underserved consumers and small businesses, in order to develop and inform the industry on a holistic approach to better serve this segment of the economy. You can email the Financial Inclusion Work Group at memberservices@fasterpaymetnscouncil.org. Be sure to specify that your message is for the Financial Inclusion Work Group.

Faster Payments and Financial Inclusion White Paper (July 29, 2022): https://fasterpaymentscouncil.org/blo…

2021 FDIC National Survey of Unbanked and Underbanked Households: https://www.fdic.gov/analysis/househo…