Visa Claims Resolution (VCR) is the new global policy from Visa for disputed charges. The primary goals of the VCR process are as follows:

• Simplify the chargeback process
• Reduce the number of disputes
• Assess liability sooner
• Shorten resolution timeframes

In the Payments Insight paper titled Concourse – Disputes and Visa Claims Resolution, BHMI summarizes how the VCR dispute process is different.  This document also explains how Concourse – Disputes provides direct connectivity with the Visa Resolve Online (VROL) system and has VCR-specific elements and processes to ensure that issuers and acquirers can successfully manage and be compliant with the VCR dispute policy.