Even before COVID-19 started to spread, dispute management had become an important aspect of the payments industry. When a consumer contests a transaction, the mechanism for resolving the chargeback can make a considerable difference in the company’s operating costs and reputation.

But with the pandemic disrupting entire industries and changing the way consumers transact, dispute management has become even more important.

Check out today’s PaymentsJournal article in which Brian Riley, director of Credit Advisory Services at Mercator and Casey Scheer, director of Marketing at BHMI. discussed why dispute management is important and what tools exist to help companies handle this complex process.