Our own Casey Scheer recently sat down with Scott Mills, President of the William Mills Agency.  During this video interview, Casey shared some insights on adapting to rapid changes in the marketplace, how the pandemic has increased the adoption of touchless payments.  They discussed how mobile wallets and services like Zelle are seeing a huge spike in their business because people are more comfortable with those types of payments because you don’t have to physically touch money and it’s more seamless. The big question is if that will be a permanent change in the consumer market.

Scott and Casey also discussed some key issues facing today’s payments industry and how the Concourse Financial Software Suite is helping companies proactively meet the demands of a rapidly changing environment.