In the latest issue of The Green Sheet, BHMI is proud to share an article authored by Casey Scheer titled “The Future of Dispute Management: Turning Pain Points into Strategic Advantages.”
Dispute management is rapidly evolving from a back-office necessity into a strategic advantage for companies processing payments.
As real-time payments, digital wallets, and open banking accelerate, dispute volumes and complexity are rising, exposing the limits of legacy systems and manual workflows. This article explores how automation, integration, and AI are reshaping dispute operations to improve speed, accuracy, compliance, and customer trust.
The article features insights from Dorian Johnson and Kate Knudsen, highlighting why centralized data, intelligent automation, and end-to-end visibility are now essential for effective dispute resolution.
