In a article in Banking CIO Outlook, BHMI’s CTO Michael Meeks challenges the long-held view of the payments back office as a quiet, behind-the-scenes utility. As payment volumes increase, margins tighten, and real-time payment methods become the norm, Michael shares how the back office has evolved into a strategic platform that directly impacts client experience, operational efficiency, and competitive differentiation.
The article explores BHMI’s purpose-built focus on post-authorization processing such as reconciliation, fee calculation, disputes management, and settlement processing. He also discusses how BHMI’s specialization led to the development of the Concourse Financial Software Suite. Based on a configurable rules-engine and designed for continuous, 24x7x365 processing, Concourse enables financial institutions and payment processors to move beyond batch-based operations and gain real-time visibility into the full transaction lifecycle.
Michael highlights how modern back-office platforms can transform transaction data into actionable intelligence, providing clients with transparency, self-service insights, and greater confidence in their payments data. By unifying diverse payments data within a single architecture and supporting modern message formats such as ISO 20022, Concourse helps organizations simplify complexity while scaling efficiently.
Learn how the payments back office can become a strategic asset rather than a cost center by enabling growth, strengthening trust, and creating meaningful differentiation in an increasingly complex payments ecosystem.
