In this episode of Pioneers in Payments, host Donna Blum sits down with Fred Fuller, Founder of Fuller Consulting and co-author of “A Dragon Walks into a Meeting: A Tactical Guide to Client Management.”
With over 20 years of corporate experience across technology and finance, Fred brings a wealth of insight into the world of client management, leadership, and payments innovation. From his early days in finance to leading global account management teams for top financial institutions — and even a stint in the U.S. Navy — Fred’s career has been anything but ordinary.
Topics Discussed:
👉 Why merchant services and real-time payments are driving major industry momentum
👉 How AI is reshaping payments and why relationship-building remains the ultimate superpower
👉 The biggest opportunities and challenges in achieving global real-time interoperability
Fred’s “silver bullet” advice: Believe in yourself, nurture relationships, and have fun along the way!
Learn more about Fred Fuller and John Brown’s work — including their book, podcast, and consulting services at https://fuller-brown.com/.
You can also connect with Fred Fuller on LinkedIn at /fullerfred .
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