In this episode of Pioneers in Payments, Donna Blum talks with Kate Conroy of Citizens Bank. Kate has been involved with commercial payments in the banking industry for more than 15 years. She is currently SVP of Enterprise Payments Strategy and Innovation at Citizens Bank.
During this insightful interview, Kate talks about three important trends:
- Bringing banks to commercial clients rather than the other way around
- Making the customer experience as simple and transparent as possible
- Knowing each customer and providing personalized service
She discusses that several of the most important key success factors are selecting the right partners and the best technology. She also provides some valuable insights into open banking and personalization. Her silver bullet piece of advice is “If you stay close to your customers, you can’t go wrong”.
About Citizens:
Citizens is one of the oldest and largest financial services firms in the United States with a history dating back to 1828. The company provides a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, and large corporations. The consumer banking division provides retail banking, mortgage lending, auto lending, student loans, and wealth management services. The commercial banking division offers corporate lending, treasury services, leasing, capital markets, and advisory solutions. You can learn more about Citizens Bank at https://CitizensBank.com/.
About BHMI:
BHMI is a provider of software solutions for managing the back-office processing of electronic payment transactions. The company’s flagship product, the Concourse Financial Software Suite®, offers a dynamic and flexible solution for processing a wide range of payment types, including debit cards, credit cards, mobile payments, P2P, real-time payments, ATMs, and POS. Concourse provides essential back-office functions such as automated reconciliation, settlement, fee assessment, and dispute management. Its continuous processing architecture and powerful rules engine make it an ideal solution for organizations looking to modernize and optimize back-office payment operations. Learn more about BHMI at https://bhmi.com/.
