In this episode of Pioneers in Payments, Donna Blum sits down with Tammy Trilli, who has over 34 years of experience in the payments industry with companies like JPMorgan Chase and American Express. Tammy is currently head of commercial payments at FNBO. Tammy is also one of 2025’s Most Influential Women in Payments, honored at the American Banker’s Payments Forum.
Tune in as Tammy shares her thoughts on important trends and opportunities in the payments industry. During the interview, she advises that companies should not lose focus on the customer experience as we race to support the changes in the market, such as the rapid adoption of real-time payments.
Tammy also shares valuable insights about fraud. “It’s not a matter of if – it’s a matter of when.” She explains that although it is important to educate customers, it is even more important to arm them.
This is an exciting time in the payments industry, and Tammy says the best way we can succeed is to work together. “We make each other better!”
Check out this exciting interview, and you can connect with Tammy on LinkedIn at / tammaratrilli
About FNBO Commercial Banking
FNBO Commercial Banking is a division of First National Bank of Omaha (FNBO, Member FDIC), that provides a comprehensive suite of financial solutions tailored to meet the complex needs of mid-sized to large businesses. With a relationship-focused approach and deep industry expertise, FNBO Commercial Banking delivers customized services in commercial lending, treasury management, equipment financing, and capital markets. Backed by more than 165 years of financial strength and stability, FNBO partners closely with business clients across diverse sectors to support their strategic growth, optimize cash flow, and manage risk. The team emphasizes long-term partnerships, local decision-making, and a deep understanding of the regional and national business environment. Learn more about FNBO Commercial Payments at https://www.fnbo.com/commercial-payments.
About BHMI
BHMI is a provider of software solutions for managing the back-office processing of electronic payment transactions. The company’s flagship product, the Concourse Financial Software Suite®, offers a dynamic and flexible solution for processing a wide range of payment types, including debit cards, credit cards, mobile payments, P2P, real-time payments, ATMs, and POS. Concourse provides essential back-office functions such as automated reconciliation, settlement, fee assessment, and dispute management. Its continuous processing architecture and powerful rules engine make it an ideal solution for organizations looking to modernize and optimize back-office payment operations. Learn more about BHMI at https://bhmi.com/.
