In a recent PaymentsNEXT article, Kate Knudsen, Senior Program Director at BHMI, explores one of the most overlooked areas of payment operations – the payments back office.
This article breaks down why legacy batch systems and manual processes are dragging profitability—and how modernization can flip the script.
Kate shares key insights on:
- Real-time payments growth and its impact on the back office
- The hidden costs of outdated infrastructures
- Strategies for automation, API integration, and future-proofing
- Turning back-office operations into a competitive advantage
