In this episode of Pioneers in Payments, host Donna Blum welcomes Kevin Miyamoto, Co-Founder and COO of Identifee, for an engaging discussion on how artificial intelligence is transforming the payments and banking industries.
Drawing on his extensive background in treasury management and years of experience at Wells Fargo, Kevin shares how he and his co-founder, Vram (Rom) Ismaliyan, launched Identifee in 2021 to help financial services companies bridge the gap between core data and business teams through AI-powered insights. Their mission is to help banks and credit unions better understand their customers, drive more meaningful conversations, and create stronger commercial relationships through data-driven engagement.
Kevin discusses why AI has become one of the most significant trends impacting financial services today and how institutions can leverage AI to move beyond traditional approaches to customer engagement. By analyzing entire portfolios and uncovering actionable insights, financial institutions can develop highly personalized products and services that improve customer experience and create competitive advantages.
The conversation also explores the challenges organizations face as AI adoption accelerates. Kevin explains why institutions that fail to embrace AI risk falling behind, while those that do can achieve capabilities once reserved for much larger organizations.
Despite the rapid advancement of technology, Kevin believes AI will make personal relationships even more valuable. As AI handles more analytical and administrative work, bankers and payments professionals will have more opportunities to engage directly with customers and strengthen relationships.
Kevin’s key advice for organizations: Start using AI now. Those who embrace AI as a productivity and relationship-building tool will be best positioned to thrive in the future.
Topics discussed include:
• Artificial Intelligence in Banking and Payments
• Data-Driven Customer Engagement
• Personalization Strategies for Financial Institutions
• Treasury Management Innovation
• AI-Powered Portfolio Analysis
• Customer Experience Transformation
• Community Banks and Credit Union Opportunities
• The Future of Relationship Banking
• Productivity and Operational Efficiency with AI
Connect with Kevin Mihyamoto:
LinkedIn: /kevinmiyamoto
Kevin@identifee.com
About Identifee:
Identifee is a fintech company that helps banks and credit unions leverage AI and data analytics to better understand, engage, and serve their customers. The platform connects data across systems to provide actionable insights, improve relationship management, increase productivity, and enable more personalized customer experiences. Learn more at http://www.identifee.com/.
