In this episode of Pioneers in Payments, Donna Blum sits down with Lavonne Heaviland, who is President of Centralized Operations and oversees all payment processing for FirstBank. This includes the company’s efforts in fraud prevention, credit card, debit card, instant payments, ACH, wire, checks, records retention, and bank reconciliation activities. Lavonne’s primary mission at FirstBank is to successfully lead teams that are implementing cutting-edge strategies to enhance operational efficiencies, improve customer experience, reduce operational risk, and reduce fraudulent activity.
Lavonne has been working with payments in the banking industry for more than 20 years. Her experience gives her a unique perspective on how payments touch every aspect of banking. Tune in as Lavonne shares her thoughts on hot topics such as the advancement of artificial intelligence, the prevention of fraud, the importance of consumer education, and why it is critical that leaders in the payments industry advocate with lawmakers.
About FirstBank:
FirstBank, sometimes referred to as 1STBank, is a Colorado-based bank and financial services company with branch locations across Colorado and Arizona. Since 1963, FirstBank has been committed to “banking for good.” Today, they are among the largest and best-performing privately held banks in the United States. They offer a variety of consumer deposit accounts, mortgages, home equity loans, and a full range of commercial banking services, including business financing, commercial real estate loans, treasury management, and more. Learn more about FirstBank at http://www.efirstbank.com/
About BHMI:
BHMI is a provider of software solutions for managing the back-office processing of electronic payment transactions. The company’s flagship product, the Concourse Financial Software Suite®, offers a dynamic and flexible solution for processing a wide range of payment types, including debit cards, credit cards, mobile payments, P2P, real-time payments, ATMs, and POS. Concourse provides essential back-office functions such as automated reconciliation, settlement, fee assessment, and dispute management. Its continuous processing architecture and powerful rules engine make it an ideal solution for organizations looking to modernize and optimize back-office payment operations.
