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Welcome to the Latest Issue of PaymentsNOW.
BHMI’s resource for insights, trends, and innovations shaping the future of payment processing.
The payments industry continues to move quickly, and keeping pace requires more than new payment rails and technologies. It also requires modern, connected back-office operations that can support growing volumes, evolving standards, and increasingly complex payment environments.
In this issue of PaymentsNOW, we’re sharing the latest from BHMI, including recognition from CIO Bulletin as “Most Innovative Payment Operations Platform”, articles with valuable insights on payment operations, and a new infographic that provides a closer look at the "7 Biggest Back-Office Challenges Facing Payment Processors".
You’ll also find our latest Pioneers in Payments episodes, a six-question assessment to help you evaluate your back-office environment, and an invitation to include BHMI in your next payments technology RFI or RFP.
We hope you enjoy this issue and find the insights and resources useful as you plan for what’s next in payments.
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BHMI Recognized as “Most Innovative Payment Operations Platform” by CIO Bulletin
BHMI has been recognized by CIO Bulletin as “Most Innovative Payment Operations Platform.” The recognition highlights BHMI’s continued commitment to innovation in payment operations and its work helping financial institutions, processors, and payment service providers manage the increasingly complex demands of modern electronic payments.
“BHMI represents the kind of innovation that has a meaningful impact on the payments industry. Its Concourse Financial Software Suite addresses the complexity of back-office processing with a sophisticated, scalable platform. We recognize BHMI as the ‘Most Innovative Payment Operations Platform’ for its proven commitment to advancing payment operations and for setting a strong benchmark for innovation in the back-office payments landscape,” said Vishnuvardhan K., Managing Editor of CIO Bulletin.
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Connecting the Full Payment Lifecycle with Clarity, Reliability, and Control
The CIO Bulletin recently sat down with Michael E. Meeks, CTO of BHMI, to discuss the history of the Concourse Financial Software Suite and how it is helping modernize the payments back office for financial services companies around the world. The article explores BHMI’s evolution since its founding in 1986 and the company’s longstanding focus on building reliable, scalable software for mission-critical payment operations.
It highlights how Concourse brings reconciliation, fees assessment, settlement, and disputes management together on a single platform, connecting the full payment lifecycle through a centralized transaction repository and continuous-processing architecture. The article also examines how Concourse helps organizations address growing transaction volumes, new payment methods, evolving standards, and the increasing need for real-time visibility while allowing them to modernize incrementally.
The article focuses on BHMI’s approach to transforming the payments back office from fragmented, batch-oriented processes into a more connected, flexible, and data-driven operation capable of supporting the demands of today’s real-time payments environment and future innovation.
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Infographic: The 7 Biggest Back-Office Challenges Facing Payment Processors
This infographic explores seven key challenges companies are facing in the payments back office which include multiplying payment types and channels, legacy infrastructures, the reconciliation burden, exception processing, limited operational visibility, lack of automation, and settlement complexity.
While each presents its own operational demands, this infographic shows how these challenges are interconnected and can contribute to higher costs, increased risk, slower resolution times, and scalability issues.
It also emphasizes that modern payment operations require more than transaction processing. Payment leaders need a connected back-office environment that provides unified payment support, automated reconciliation, intelligent exception processing, streamlined settlement management, and real-time operational visibility. Modernizing the back office can help payment processors improve efficiency, control, and scalability as transaction volumes and payment demands continue to grow.
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A Tribute to the Unsung Heroes in Payment Operations
Behind every successful payment is a team of dedicated professionals making sure everything works exactly as it should. Yet their contributions rarely get the recognition they deserve.
In her latest article for The Green Sheet, BHMI’s Kate Knudsen pays tribute to the unsung heroes of the payments industry. It’s a heartfelt recognition of the back-office teams who work behind the scenes to reconcile transactions, resolve exceptions, properly assess fees, ensure successful settlement, and manage dispute claims. They keep the payments ecosystem running smoothly, often under incredible pressure and with little fanfare.
If you’ve ever worked in payments operations or back-office processing, this tribute is for you. And if you haven’t, it’s a reminder of the people whose expertise makes every seamless payment possible.
To everyone working behind the scenes in payments: Thank You!
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Why Supporting Both ISO 8583 and ISO 20022 Matters in the Payment Back Office
The future of payments isn’t about choosing between ISO 8583 and ISO 20022. It’s about supporting both.
ISO 8583 remains deeply embedded in card payments, while ISO 20022 is expanding across real-time payments, cross-border transactions, account-to-account payments, and other emerging payment use cases. As these standards coexist, payment organizations need back-office systems that can support both without adding unnecessary complexity.
In a new article for FinTech – Financial Technology Insights™, BHMI CTO Michael Meeks explores why unified support for ISO 8583 and ISO 20022 matters and how it can help organizations:
- Support new payment products and emerging payment rails
- Leverage richer transaction data
- Improve reconciliation, settlement and exception management
- Modernize incrementally while protecting existing investments
- Build a flexible, future-ready payment infrastructure
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Is Your Back Office Holding You Back?
Modern payments move fast but many back-office environments haven’t kept up. Disputes, reconciliation, settlement, and fee management are often spread across disconnected systems, creating inefficiencies, manual work, and unnecessary risk. If your team is spending more time managing back-office functions rather than driving value, it may be time to take a closer look.
Why This Matters
Organizations with complex, high-volume payment environments often reach a tipping point where legacy systems can’t keep up. The result? Increased cost, operational strain, and limited agility. A modern, unified back-office approach can help:
- Streamline operations
- Improve accuracy and visibility
- Reduce manual effort
- Scale with your business
Take the First Step
We’ve created a quick, 6-question assessment to help determine if it’s worth exploring modernization. No sales pitch. No pressure. Just a simple way to see where you stand. If your responses indicate there may be an opportunity to improve efficiency, reduce cost, or simplify operations, we’ll invite you to schedule a “No Pitch” 30-Minute Introductory Call. This is a working session, not a sales demo.
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Are You Planning a Payments Technology RFI or RFP?
This time of year, companies are deciding on next year's strategic initiatives and technology investments. This may include one or more of the following:
- Modernizing the payments back office
- Replacing legacy systems
- Reducing manual processes
- Eliminating disjointed data silos
- Consolidating systems into a unified platform
- Moving from batch to continuous processing
- Supporting both ISO 8538 and ISO 20022
- Automating reconciliation and exception management
- Gaining complete control and flexibility of fee structures
- Optimizing settlement processing
- Streamlining the management of disputes
- Obtaining real-time operational visibility
If your organization is evaluating solutions to modernize payment operations, we invite you to include BHMI in your next RFI or RFP.
The Concourse Financial Software Suite is designed to help financial institutions and payment processors manage complex post-authorization payment operations with greater efficiency, flexibility and visibility.
Contact BHMI to learn more or invite us to participate in your upcoming RFI or RFP.
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Pioneers in Payments Podcast
Have you watched BHMI's Pioneers in Payments video podcast series where payments experts share valuable industry insights?
Below are links to the most recent interviews:
We also invite you to watch previous episodes or register to be a guest on an upcoming episode.
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About BHMI
BHMI is a leading provider of software solutions that modernize back-office payment operations. When we say back office, we are referring to the processing that occurs after a payment has been authorized. The authorization of a transaction is only a very small part of the payment lifecycle. There is so much that occurs after authorization. This includes functions such as reconciliation and settlement. It also includes the assessment of transaction-based fees and the handling of any transactions that are disputed. The back office is also where companies view transaction data and financial positions, perform transaction research, create reports, and so much more.
BHMI is best known as the creator of the Concourse Financial Software Suite – an innovative collection of modular software solutions that reduce the cost and complexity of back-office payments processing. Concourse is ideal for organizations with complex, high-volume, multi-rail payments operations. Concourse is a modern, resilient payment solution that can be integrated within most payment ecosystems to perform back-office processing on any type of electronic payment, anywhere in the world, 24x7x365.
Learn how BHMI and Concourse are revolutionizing the payments back office.
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11602 West Center Road
Omaha, NE 68144
+1 (402) 333-3300
ewww.bhmi.com
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