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Note from Casey Scheer, Director of Marketing
As we kick off this edition of the PaymentsNow newsletter, I’m excited to share a collection of updates and insights that reflect both where we’ve been and where we’re headed.
This year marks a significant milestone for BHMI - our 40TH Anniversary. It’s a moment that invites reflection on decades of innovation and partnership, but even more importantly, it reinforces our focus on the future of payments. The industry continues to evolve at a rapid pace, and throughout this issue, you’ll see how BHMI is helping organizations adapt, modernize, and lead.
From helping companies meet debit processing requirements in Canada to exploring how payments infrastructure is becoming a board-level priority, the themes in this newsletter center on transformation. You’ll also find thought leadership on reimagining the payments back office as a strategic platform and insights into how dispute management is shifting from an operational challenge to a competitive advantage.
In addition, we’re highlighting new episodes of our Pioneers in Payments series, where industry voices share practical perspectives on the trends shaping our space.
Whether you’re focused on operations, technology, risk, or strategy, we hope this issue provides valuable ideas and inspiration to support your goals. As always, thank you for being part of the BHMI community.
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BHMI Celebrates 40 Years of Software Innovation
As BHMI celebrates its 40th anniversary, we want to sincerely thank you for being a part of our journey. This milestone represents far more than the passage of time. It reflects four decades of innovation, collaboration, and shared success with our customers, partners, and friends.
This anniversary is both a celebration and a moment to look ahead. As the payments and financial technology landscape continues to evolve, we remain inspired to think boldly, innovate continuously, and deliver solutions that help you succeed. We are more committed than ever to standing by your side in the years to come.
To commemorate this special occasion, we invite you to enjoy this short video that highlights BHMI’s history and vision for the future.
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BHMI Enhances Concourse with Expanded Debit Processing Capabilities
BHMI has announced new enhancements to its Concourse Financial Software Suite designed to support debit processing in Canada.
These Concourse enhancements expand settlement, reconciliation, dispute management, and reporting capabilities to help acquirers and issuers manage debit processing requirements within the payments back office.
Some of these capabilities are now being used to support Interac debit processing in Canada.
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Payments Infrastructure is Becoming Board-Level Technology
FinTech – Financial Technology Insights™ published a new article by the CTO of BHMI, Michael Meeks, exploring why payments infrastructure has become a board-level technology priority.
In this article, Michael explains how real-time payments, always-on expectations, and regulatory pressure are reshaping how executives think about payment back-office systems and why they are being transformed from operational utilities into strategic business assets.
The article also features strong perspectives from industry leaders Chris Storbeck of Payments Advisory Trust and Greg Lloyd of Endava, who share insights on how real-time payments are exposing operational risks and raising the stakes for enterprise resilience.
If you’re responsible for payments strategy, operations, technology, or risk, this is a must-read.
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Reinventing the Payments Back Office as a Platform for Growth, Insight, and Trust
This article in Banking CIO Outlook by BHMI’s CTO, Michael Meeks, challenges the long-held view of the payments back office as a quiet, behind-the-scenes utility. As payment volumes increase, margins tighten, and real-time payment methods become the norm, Michael shares how the back office has evolved into a strategic platform that directly impacts client experience, operational efficiency, and competitive differentiation.
The article explores BHMI’s purpose-built focus on post-authorization processing such as reconciliation, fee calculation, disputes management, and settlement processing. He also discusses how BHMI’s specialization led to the development of the Concourse Financial Software Suite. Based on a configurable rules-engine and designed for continuous, 24x7x365 processing, Concourse enables financial institutions and payment processors to move beyond batch-based operations and gain real-time visibility into the full transaction lifecycle.
Michael highlights how modern back-office platforms can transform transaction data into actionable intelligence, providing clients with transparency, self-service insights, and greater confidence in their payments data. By unifying diverse payments data within a single architecture and supporting modern message formats such as ISO 20022, Concourse helps organizations simplify complexity while scaling efficiently.
Learn how the payments back office can become a strategic asset rather than a cost center by enabling growth, strengthening trust, and creating meaningful differentiation in an increasingly complex payments ecosystem.
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The Future of Dispute Management: Turning Pain Points into Strategic Advantages
The Green Sheet shared an article authored by Casey Scheer about how dispute management is rapidly evolving from a back-office necessity into a strategic advantage for companies processing payments.
As real-time payments, digital wallets, and open banking accelerate, dispute volumes and complexity are rising. Since the limits of legacy systems and manual workflows are resulting in significant challenges, this article explores how automation, integration, and AI are reshaping dispute operations to improve speed, accuracy, compliance, and customer trust.
The article features insights from Dorian Johnson and Kate Knudsen, highlighting why centralized data, intelligent automation, and end-to-end visibility are now essential for effective dispute resolution.
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Pioneers in Payments Podcast
Have you watched BHMI's Pioneers in Payments video podcast series where payments experts share valuable industry insights?
Below are links to the most recent interviews:
We also invite you to watch previous episodes and register to be a guest on an upcoming episode.
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About BHMI
BHMI is a leading provider of software solutions to modernize back-office payments operations. When we say back office, we are referring to the processing that occurs after a payment has been authorized. The authorization of a transaction is only a very small part of the payment lifecycle. There is so much that occurs after authorization. This includes functions such as reconciliation and settlement. It also includes the assessment of transaction-based fees and the handling of any transactions that are disputed. The back office is also where companies view transaction data and financial positions, perform transaction research, create reports, and so much more.
BHMI is best known as the creator of the Concourse Financial Software Suite – an innovative collection of modular software solutions that reduce the cost and complexity of back-office payments processing. Concourse is ideal for organizations with complex, high-volume, multi-rail payments operations. Concourse is a modern, resilient, payment solution that can be integrated within most payment ecosystems to perform back-office processing on any type of electronic payment, anywhere in the world, 24x7x365.
Learn how BHMI and Concourse are revolutionizing the payments back office.
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11602 West Center Road
Omaha, NE 68144
+1 (402) 333-3300
ewww.bhmi.com
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